This month, as we start to
look ahead to peak season, there is no better time than now to develop good
habits. Good habits and following standard best practices will lead us into a successful peak season.
Missing parts boxes are the biggest cause of
emergency claims during peak season.
- It is extremely important that parts
boxes be used on every shipment, and that they are the first item on every
inventory. This is a Suddath standard.
- It should be the last thing
on the truck and the first thing off the truck that gets handed to the
- Beds not being put together because of missing parts are high on the list of concerns.
Thank you for your attention to this very important Suddath
- Emergency claims for beds because of missing parts can be costly. Emergency inspection appointments, typically occurring in
the evening, after hours on a Friday, or on the weekend, can cost us between $200-$250 just for the inspection, and upwards of $300-$400 to put the beds back
together. This is assuming that we can get someone out there to do this,
which usually amounts to putting the bed together with parts that likely cost
$25-$50 from a hardware store. If we are not able to get an appointment
for the customer, we then have to put the customer in a hotel, which obviously,
becomes very expensive.
- This can all be avoided with proper
documentation, listing that parts box, containing all necessary parts, as the
first item on the inventory. This may seem very repetitive, and a basic
tip, but until we eliminate emergency bed claims and the associated expense
with them, it is necessary to keep talking about them and driving the point
home. We should not be leaving a customer’s home with a bed not put