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RELOCATION TIP FOR THE MONTH

This month, as we start to look ahead to peak season, there is no better time than now to develop good habits.  Good habits and following standard best practices will lead us into a successful peak season.  

Missing parts boxes are the biggest cause of emergency claims during peak season.  

    • It is extremely important that parts boxes be used on every shipment, and that they are the first item on every inventory.  This is a Suddath standard.  
    • It should be the last thing on the truck and the first thing off the truck that gets handed to the customer.  
    • Beds not being put together because of missing parts are high on the list of concerns. 

    • Emergency claims for beds because of missing parts can be costly. Emergency inspection appointments, typically occurring in the evening, after hours on a Friday, or on the weekend, can cost us between $200-$250 just for the inspection, and upwards of $300-$400 to put the beds back together.  This is assuming that we can get someone out there to do this, which usually amounts to putting the bed together with parts that likely cost $25-$50 from a hardware store.  If we are not able to get an appointment for the customer, we then have to put the customer in a hotel, which obviously, becomes very expensive.  
    • This can all be avoided with proper documentation, listing that parts box, containing all necessary parts, as the first item on the inventory.  This may seem very repetitive, and a basic tip, but until we eliminate emergency bed claims and the associated expense with them, it is necessary to keep talking about them and driving the point home.  We should not be leaving a customer’s home with a bed not put together.  
Thank you for your attention to this very important Suddath Standard.
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