Please join me in congratulating the following winners for "Suddath Household Goods Van Operator of the Month" for October 2017. Each winner will receive a letter of congratulations, a certificate and $250 for their outstanding service and performance. For those of you who have an opportunity or may interact with these Van Operators on a daily basis, please take a moment and let them know how much they are appreciated!
October 2017 Winners
Our first Van Operator of the Month for October is Doug Smith (303-472-0508). Doug operates for our Ft. Lauderdale office and joined Suddath February of 2017! Doug is 1 rated in every statistical category with an unbelievable claims score of 0.00%, an amazing customer service score of 98.80%, an updating score of 99.13% and an impressive SPR of 64,124! Doug takes great pride in providing excellent service to our customers, and knows what it takes to make them happy. He sets clear expectations with his crew, so that they know and understand what he wants out of them each day. That helps translate to a successful and enjoyable experience for our customers! Keep up the great work Doug! We are very happy to have you as part of the Suddath team!
Our second Van Operator of the Month for October is Joe Hunter (904-557-6965). Joe operates for our Jacksonville branch and rejoined Suddath March of 2017! Joe is an overall 1 rated Van Operator with an excellent claims score of 0.34% and an updating score of 99.33%! We are very thankful for Mr. Hunter rejoining our ranks and bringing his excellent quality and customer service skills back to Suddath! The feedback from the field and the customers that Joe services has been tremendous and his attention to detail sets him above the rest! Congrats and keep up the good work!
We are fortunate to have these outstanding leaders on our team as well as all our Van Operators, who have a very challenging job to perform every day. Please be sure to take time to thank them as you have the opportunity.