*** CLICK HERE TO GO BACK TO THE DRIVER'S WEBPORTAL *** Suddath Companies | March 2016


This month, as we start to look ahead to peak season, there is no better time than now to develop good habits.  Good habits and following standard best practices will lead us into a successful peak season.  

Missing parts boxes are the biggest cause of emergency claims during peak season.  

    • It is extremely important that parts boxes be used on every shipment, and that they are the first item on every inventory.  This is a Suddath standard.  
    • It should be the last thing on the truck and the first thing off the truck that gets handed to the customer.  
    • Beds not being put together because of missing parts are high on the list of concerns. 

    • Emergency claims for beds because of missing parts can be costly. Emergency inspection appointments, typically occurring in the evening, after hours on a Friday, or on the weekend, can cost us between $200-$250 just for the inspection, and upwards of $300-$400 to put the beds back together.  This is assuming that we can get someone out there to do this, which usually amounts to putting the bed together with parts that likely cost $25-$50 from a hardware store.  If we are not able to get an appointment for the customer, we then have to put the customer in a hotel, which obviously, becomes very expensive.  
    • This can all be avoided with proper documentation, listing that parts box, containing all necessary parts, as the first item on the inventory.  This may seem very repetitive, and a basic tip, but until we eliminate emergency bed claims and the associated expense with them, it is necessary to keep talking about them and driving the point home.  We should not be leaving a customer’s home with a bed not put together.  
Thank you for your attention to this very important Suddath Standard.

SAFETY BULLETIN-Unigroup (Lithium Batteries)






UniGroup, Inc. - Loss Control


Mayflower Operations/Safety, United Operations/Safety, Home Office Management, All United Canadian Members, All United Domestic Agents, All Mayflower Canadian Members, All Mayflower Domestic Agents


Self Balancing Scooters (AKA Hoverboard) Guidance on Transporting


Agents have been inquiring about self-balancing scooters, popularly called Hoverboards, following several media reports of them bursting into flames.

To reduce the risk of van fires, agents are reminded to follow the UniGroup Quality Assurance Labor Training guidelines found in Packer Module #1-Non Allowables. Batteries from all electronic devices should be removed prior to loading. Removing the battery allows for transport of the scooter. The lithium-ion batteries from these scooters should not be transported in a household goods shipment. Safety is our number one priority and this preventative measure is a prudent step in protecting our customers' possessions, van operators, laborers and agent equipment as well as the motoring public.

This van line announcement concerns the lithium-ion batteries found in self-balancing scooters only and does not affect any other product.

The Consumer Product Safety Commission (CPSC) continues to investigate safety concerns surrounding this product but has yet to issue any new regulations. The CPSC has revealed there are cheap, low-quality brands on the market containing defective batteries bearing counterfeit Underwriter’s Laboratories (UL) labels.

Several different models of self-balancing scooters are being sold with Hoverboard being just one manufacturer’s brand name. They were a popular holiday gift spurred by the 30th anniversary release of the Back to the Future movies. The CPSC investigation has focused on the lithium-ion batteries that power the device. Earlier, this type of battery made headlines when some caught fire aboard commercial passenger planes and electric cars.

Compared to their size and light weight, lithium-ion batteries generate high energy due to the very reactive chemical substances from which they are made. The CPSC’s initial investigations focused on fires occurring in units with defective batteries and during charging. The CPSC also suspects units became damaged when the maximum weight allowance for riders was exceeded, causing the lithium-ion battery terminals to come in contact with its circuit board.