This month, as we start to
look ahead to peak season, there is no better time than now to develop good
habits. Good habits and following standard best practices will lead us into a successful peak season.
Missing parts boxes are the biggest cause of
emergency claims during peak season.
- It is extremely important that parts
boxes be used on every shipment, and that they are the first item on every
inventory. This is a Suddath standard.
- It should be the last thing
on the truck and the first thing off the truck that gets handed to the
- Beds not being put together because of missing parts are high on the list of concerns.
Thank you for your attention to this very important Suddath
- Emergency claims for beds because of missing parts can be costly. Emergency inspection appointments, typically occurring in
the evening, after hours on a Friday, or on the weekend, can cost us between $200-$250 just for the inspection, and upwards of $300-$400 to put the beds back
together. This is assuming that we can get someone out there to do this,
which usually amounts to putting the bed together with parts that likely cost
$25-$50 from a hardware store. If we are not able to get an appointment
for the customer, we then have to put the customer in a hotel, which obviously,
becomes very expensive.
- This can all be avoided with proper
documentation, listing that parts box, containing all necessary parts, as the
first item on the inventory. This may seem very repetitive, and a basic
tip, but until we eliminate emergency bed claims and the associated expense
with them, it is necessary to keep talking about them and driving the point
home. We should not be leaving a customer’s home with a bed not put
UniGroup, Inc. - Loss Control
Mayflower Operations/Safety, United Operations/Safety, Home
Office Management, All United Canadian Members, All United Domestic Agents,
All Mayflower Canadian Members, All Mayflower Domestic Agents
Self Balancing Scooters (AKA Hoverboard) Guidance on
have been inquiring about self-balancing scooters, popularly called
Hoverboards, following several media reports of them bursting into flames.
reduce the risk of van fires, agents are reminded to follow the UniGroup
Quality Assurance Labor Training guidelines found in Packer Module #1-Non
Allowables. Batteries from all electronic devices should be removed prior to
loading. Removing the battery allows for transport of the scooter. The
lithium-ion batteries from these scooters should not be
transported in a household goods shipment. Safety is our number one priority
and this preventative measure is a prudent step in protecting our customers'
possessions, van operators, laborers and agent equipment as well as the motoring
van line announcement concerns the lithium-ion batteries found in
self-balancing scooters only and does not affect any other product.
Consumer Product Safety Commission (CPSC) continues to investigate safety
concerns surrounding this product but has yet to issue any new regulations. The
CPSC has revealed there are cheap, low-quality brands on the market containing
defective batteries bearing counterfeit Underwriter’s Laboratories (UL) labels.
different models of self-balancing scooters are being sold with Hoverboard
being just one manufacturer’s brand name. They were a popular holiday gift
spurred by the 30th anniversary release of the Back to the
Future movies. The CPSC investigation has focused on the lithium-ion
batteries that power the device. Earlier, this type of battery made headlines
when some caught fire aboard commercial passenger planes and electric cars.
Compared to their size and light weight, lithium-ion batteries
generate high energy due to the very reactive chemical substances from which
they are made. The CPSC’s initial investigations focused on fires occurring in
units with defective batteries and during charging. The CPSC also suspects
units became damaged when the maximum weight allowance for riders was exceeded,
causing the lithium-ion battery terminals to come in contact with its circuit