Please join me in
congratulating the following winners for "Suddath Household Goods Van
Operator of the Month" for April, 2016. Each winner will receive
a letter of congratulations, a certificate and $250 for their outstanding
service and performance. For those of you who have an opportunity or may
interact with these Van Operators on a daily basis, please take a moment and
let them know how much they are appreciated!
April, 2016 Winners
Our first Van Operator of the
Month for April is Terry Robinson (713-204-8957). Terry
operates for our Houston office and has been with Suddath for almost 19
years! Terry has a remarkable customer service score of 96.58%, and a
phenomenal SPR of 75,308! Terry is a dedicated hard working VO for
Suddath, and is always willing to do what it takes to get his customers taken
care of year after year. With his impressive focus on Safety, and the
attention to detail he has with his customers Suddath is very fortunate to have
Terry as a leader amongst the fleet! We’re looking forward to celebrating
with Terry when he hits his 20-year milestone!
Our second Van Operator of the Month for
April is Chris Stoskopf (330-416-2675). Chris operates for our
Jacksonville office and is coming up on his two year anniversary with Suddath
in June! Chris is 1 rated in every statistical category, with an amazing claims
score of .02%, an impressive customer service score of 94.50%, and a SPR of
47,956! Chris is a top notch VO who takes pride in taking care of his
customers. The key to Chris’s success is his preparation prior to every
move. He’s proactive in communication with all involved in order to make
sure the move goes smoothly for our customers. His attention to detail
and professionalism sets the standard!
We are fortunate to have these outstanding
gentlemen on our team as well as all our Van Operators who have a very
challenging job to perform every day. Please be sure to take time to thank them
as you have the opportunity.
This month, as we start to
look ahead to peak season, there is no better time than now to develop good
habits. Good habits and following standard best practices will lead us into a successful peak season.
Missing parts boxes are the biggest cause of
emergency claims during peak season.
- It is extremely important that parts
boxes be used on every shipment, and that they are the first item on every
inventory. This is a Suddath standard.
- It should be the last thing
on the truck and the first thing off the truck that gets handed to the
- Beds not being put together because of missing parts are high on the list of concerns.
Thank you for your attention to this very important Suddath
- Emergency claims for beds because of missing parts can be costly. Emergency inspection appointments, typically occurring in
the evening, after hours on a Friday, or on the weekend, can cost us between $200-$250 just for the inspection, and upwards of $300-$400 to put the beds back
together. This is assuming that we can get someone out there to do this,
which usually amounts to putting the bed together with parts that likely cost
$25-$50 from a hardware store. If we are not able to get an appointment
for the customer, we then have to put the customer in a hotel, which obviously,
becomes very expensive.
- This can all be avoided with proper
documentation, listing that parts box, containing all necessary parts, as the
first item on the inventory. This may seem very repetitive, and a basic
tip, but until we eliminate emergency bed claims and the associated expense
with them, it is necessary to keep talking about them and driving the point
home. We should not be leaving a customer’s home with a bed not put
UniGroup, Inc. - Loss Control
Mayflower Operations/Safety, United Operations/Safety, Home
Office Management, All United Canadian Members, All United Domestic Agents,
All Mayflower Canadian Members, All Mayflower Domestic Agents
Self Balancing Scooters (AKA Hoverboard) Guidance on
have been inquiring about self-balancing scooters, popularly called
Hoverboards, following several media reports of them bursting into flames.
reduce the risk of van fires, agents are reminded to follow the UniGroup
Quality Assurance Labor Training guidelines found in Packer Module #1-Non
Allowables. Batteries from all electronic devices should be removed prior to
loading. Removing the battery allows for transport of the scooter. The
lithium-ion batteries from these scooters should not be
transported in a household goods shipment. Safety is our number one priority
and this preventative measure is a prudent step in protecting our customers'
possessions, van operators, laborers and agent equipment as well as the motoring
van line announcement concerns the lithium-ion batteries found in
self-balancing scooters only and does not affect any other product.
Consumer Product Safety Commission (CPSC) continues to investigate safety
concerns surrounding this product but has yet to issue any new regulations. The
CPSC has revealed there are cheap, low-quality brands on the market containing
defective batteries bearing counterfeit Underwriter’s Laboratories (UL) labels.
different models of self-balancing scooters are being sold with Hoverboard
being just one manufacturer’s brand name. They were a popular holiday gift
spurred by the 30th anniversary release of the Back to the
Future movies. The CPSC investigation has focused on the lithium-ion
batteries that power the device. Earlier, this type of battery made headlines
when some caught fire aboard commercial passenger planes and electric cars.
Compared to their size and light weight, lithium-ion batteries
generate high energy due to the very reactive chemical substances from which
they are made. The CPSC’s initial investigations focused on fires occurring in
units with defective batteries and during charging. The CPSC also suspects
units became damaged when the maximum weight allowance for riders was exceeded,
causing the lithium-ion battery terminals to come in contact with its circuit
Suddath launched a new publication early in 2015. This publication shares stories about what's happening in our company, including employee spotlights, corporate social responsibility, customer testimonials, and awards and recognition received by our van operators. Please take a look at the recap of 2015 and stay tuned for the good things in 2016!
You may have a great story to share. There are so many things happening in the field and we want to hear about them. Be sure to send in your story to firstname.lastname@example.org.
President, Suddath Relocation Systems
To: All Suddath Contractors
Re: Suddath Code of Conduct
I wanted to share with you some of the things
that Suddath is doing to make our company the best choice for the industry’s
finest craftspeople to partner with. One
of the most important responsibilities of Suddath leadership is to ensure a
positive work environment for everyone in our company—a work environment that
extends to our contractors, our business partners and our customers. We expect
Suddath® to be a great place to work—a place where honesty and
integrity come first.
To help accomplish this, we have worked
diligently to develop a comprehensive compliance program and code of conduct to
outline how we all play a role in the success of our company. We have branded
our compliance program What We Do
You may be wondering what a compliance program
is—it is the laws that govern our business and a guideline of how we live out
our values through ethical behavior. The code of conduct supplements the
compliance program and gives general guidelines of what our company thinks good
behavior looks like and includes some frequently asked questions.
We are excited to rollout this essential
program and welcome you to review the code of conduct pdf file which has been
uploaded to the driver portal. Our goal
is to create a positive work environment—one that encourages open
communication, ethical behavior, quality and safety. We truly are stronger
together—working as a team.
As we continue to make our way through the busy season I
need to remind all our Van Operators about the Labor background certification
requirements. Our Van Operators, as the end user and ultimate check point
for assuring all labor on our jobs is background checked, remain our best and
final defense against unauthorized labor being present on any of our orders.
Please be sure that you ask for background certified labor
when you request labor from a UniGroup agent. Additionally please be sure to
inquire of every laborer what their certification number is. Recently a
Van Operator contacted a helper directly, one which he originally secured from
a UniGroup agent in previous trips to their city, and had the helper meet him
at the job site. The Van Operator never asked him for his certification ID # as
he assumed since he originally got the helper from a UniGroup agent that he was
certified. It turned out the helper had not been background checked and as a
result the Van Operator was held accountable for the helper not being qualified
to be on the job.
While we’d all like to think that anytime we get help from a
UniGroup agent that they have been background checked, the fact is some may not
have been checked. And in the end the person who takes that helper out on the
job is ultimately responsible. PLEASE be sure to ask the helper for their
certification number. If they can’t produce it ask for a different helper.
ALL Suddath offices are REQUIRED to provide you background
certified help. ASK for the ID # to verify.
background checks are valid for 3 years; Quick checks are valid for only 72
hours. WHEN IN DOUBT PLEASE CALL!
Labor Compliance can assist agents/ Van Operators in the
verification of any background check information that an individual may
provide. Labor Compliance can be reached at 800-428-1267. It wouldn’t
hurt to make the call and double check the information.
As always thank for all you do and be safe out there!
Paul J Gleason
Suddath Relocation Systems
Please don’t forget the Suddath Van Operator fuel discount
program. This incentive is provided to you at no charge and works to leverage
the joint buying power of you and the Suddath companies by receiving discounts
for fuel at the following locations.
Please keep in mind three vendors provide discounts at the
pump that are reflected on your ComData statement NOT on the pump receipt, the
fourth offers a rebate that will be passed
on to you in the form of a Suddath check or credit on your statement once
we receive the payment from the vendor here in Jacksonville ( probably
quarterly). Keep checking the portal for further information on the posting date
for your rebate!
has re-rated our fuel spend and our current discount is 7 cents per gallon reflected on your ComData card statement monthly
The TA/Petro discount is on a cost plus basis (cost
plus 4 cents at TA and cost plus 6 cents at Petro) reflected on your
ComData card statement monthly
includes a 7 cent per gallon discount
reflected on your ComData card statement monthly
J has introduced a 7 cent per gallon discount
program, which became effective March 1st
Unlike the other programs, Pilot/Flying J
will not offer discounts “at the pump,” and will only honor them on direct bill
fleet relationships or via a single rebate check. Therefore, our only opportunity to secure
this discount was to opt for the rebate check.
Our policy is to
allow 100% of these discounts to pass to our van operators since the cost of
fuel are their own. That is not
always the policy with other organizations.