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July 2017 Suddath Household Goods Van Operators of the Month

 


Please join me in congratulating the following winners for "Suddath Household Goods Van Operator of the Month" for July 2017.  Each winner will receive a letter of congratulations, a certificate and $250 for their outstanding service and performance.  For those of you who have an opportunity or may interact with these Van Operators on a daily basis, please take a moment and let them know how much they are appreciated!



Our first Van Operator of the Month for July is Mike Morrissey.  Mike operates for our Orlando office and has been with Suddath for a total of 17 yrs.!  Mr. Morrissey was our 2016 Suddath Continental Van Operator of the Year and continues to lead by example. He recently helped by tremendously deviating from his schedule and loading an Intel VIP shipment for us at the last minute.  He turned what had become a very challenging situation for the customer into a great moving experience!  Thanks for all your hard work, Mike!   

Our second Van Operator of the Month for July is Tom Fronk.  Tom operates for our Eden Prairie office, and joined Suddath in October of 2014!  Tom does an outstanding job servicing our customers every day and makes each experience great for them!  Tom always goes the extra mile on every move he handles and preplans well in advance to make sure everything goes off without a hitch!  Thanks for your great service, Mr. Fronk!  

 

We are fortunate to have these outstanding leaders on our team as well as all our Van Operators, who have a very challenging job to perform every day. Please be sure to take time to thank them as you have the opportunity.


Bill Roys

Network Operations, Fleet Manager

Network Operations Organization Changes

 


In the past several months we have seen positive developments for our organization, as a result of these changing dynamics and progress towards our Vision 2020 goals, we have fine-tuned our network operations team structure to adequately support this new business. I am pleased to announce our new network operations leadership team:


Frank Senator, President of Network Operations, will oversee the Western region including Los Angeles, San Jose, Seattle and Portland.  


Dick Eschbacher will continue in his role as President and General Manager of the Jacksonville branch, as well as oversee the development of the Branch Blueprint and the network operations training and development center in Jacksonville.  Dick will continue to report directly to Frank. 


Paul Gleason will be Senior Vice President overseeing the New York Metro and Washington, D.C. markets in the Northeast.  In addition to overseeing these markets, Paul will also oversee the network operations’ quality program and OA/DA relationship management.


Mike Nash, currently General Manager of the Minnesota branch, has been given expanded responsibilities as Senior Vice President of the Central region.  Mike will have direct oversight of Minnesota, Dallas, Houston, Phoenix and Tucson.

 


Walter Myers will assume the responsibility as Senior Vice President of the Southeast branches, with direct oversight of Charlotte, Atlanta, Orlando, Tampa and South Florida. 


Roy Hines’ role as Vice President, Transportation Services Group is unchanged, and he will continue to provide strong and steady leadership over our LDD, safety and asset management teams.



Vince Rosauer, President and General Manager of our Pacific Northwest will provide direct oversight of Portland and Seattle and report to Frank, as will Jacob Moreno and Zane Anderson in San Jose and Los Angeles, respectively. 


These adjustments properly align the leadership talent in our organization to the new reality of our business, and give us the depth and quality across the team in leading the branch system. Equally important, with some recent departures in my team, these changes will be executed on a cost savings basis while leveraging our internal talent.  


Frank Senatore

President, Network Operations



April 2017 Suddath Household Goods Van Operators of the Month



 

Please join me in congratulating the following winners for "Suddath Household Goods Van Operator of the Month" for April 2017.  Each winner will receive a letter of congratulations, a certificate and $250 for their outstanding service and performance.  For those of you who have an opportunity or may interact with these Van Operators on a daily basis, please take a moment and let them know how much they are appreciated!

  

April, 2017 Winners

Van Operator:

Mike Harris

U446

Van Operator:

Justas Laurynas

U283

 

Our first Van Operator of the Month for April is Mike Harris.  Mike operates for our Tampa/St. Petersburg office and joined Suddath in March of 2006!  Over the years, we have received great feedback regarding Mr. Harris and included is the latest statement regarding his level of service, “They were the most efficient, user friendly, and professional movers I have had in 14 years.”  Great job, Mike!  Well deserved!

 

Our second Van Operator of the Month for April is Justas Laurynas . Justas operates for our Eden Prairie office and joined the Suddath family in September of 2016! Everyone was very impressed with how professional, friendly, and knowledgeable Justas was and thoroughly enjoyed meeting and speaking with him.  Justas is a class act and we are very fortunate to have him as part of our team!  Way to go, Justas! 

 

We are fortunate to have these outstanding leaders on our team as well as all our Van Operators, who have a very challenging job to perform every day. Please be sure to take time to thank them as you have the opportunity.

March 2017 Suddath Household Goods Van Operators of the Month

 



Please join me in congratulating the following winners for "Suddath Household Goods Van Operator of the Month" for March 2017.  Each winner will receive a letter of congratulations, a certificate and $250 for their outstanding service and performance.  For those of you who have an opportunity or may interact with these Van Operators on a daily basis, please take a moment and let them know how much they are appreciated!

  

March, 2017 Winners

Van Operator:

Chris Loftus

U444

Van Operator:

Walid Katini

U483

 

Our first Van Operator of the Month for March is Chris Loftus.  Chris operates for our Orlando office and joined Suddath in January 2000!  Chris has a great claims score of 0.13% and an impressive customer service score of 99.15%!  Chris had an incredible year in 2016 by winning United’s HHGs Van Operator of the Year as well as winning the AMSA’s Super Van Operator of the Year!  Chris’s professionalism and leadership continues to set the standard, and we are very fortunate to have him as part of the Suddath family for so many years.  Thank you, Chris!

 

Our second Van Operator of the Month for March is Walid Katini. Walid always gets the job done no matter what challenges he may face along the way ensuring our customers have an excellent moving experience!  Walid’s willingness to go the extra mile and great attitude is why he’s among the best in the industry!

 

We are fortunate to have these outstanding leaders on our team as well as all our Van Operators, who have a very challenging job to perform every day. Please be sure to take time to thank them as you have the opportunity.

Our new partnership with Move For Hunger.




We are pleased to share with our van operators the below press release regarding our new partnership with Move For Hunger. This program is currently being piloted in our Flagship branch, but will roll out to the entire organization at the end of April.
 
The primary means of communication to the customer regarding the program will be delivered by the sales representatives and move coordinators, and the donated goods will be picked up by Suddath packers. However, it is critical that each of us who touches a customer is aware of the program and can answer any questions a customer may have.
 
This program is only offered to customers whose goods are packed by Suddath. Customers that self-pack or who we only survey, load or haul will not be able to participate at this time.
 
As you visit the branches, keep in mind that from March 27 to April 7 we are holding a food drive in all Suddath locations to raise awareness throughout the organization of this new partnership. Any donation, no matter how small, makes a difference.
 
 
If you have any specific questions regarding Move For Hunger, please email whatwedomatters@suddath.com.
 

February Suddath Household Goods Van Operators of the Month



Please join me in congratulating the following winners for "Suddath Household Goods Van Operator of the Month" for February 2017.  Each winner will receive a letter of congratulations, a certificate and $250 for their outstanding service and performance.  For those of you who have an opportunity or may interact with these Van Operators on a daily basis, please take a moment and let them know how much they are appreciated!

  



February, 2017 Winners

Van Operator:

Mike Dupont

U173

Van Operator:

Derek Anderson

U283

 

Our first Van Operator of the Month for February is Mike Dupont. Mike did an excellent job managing a Nobility order at the beginning of February from Southern California to Dallas and received rave reviews!  Mike is always a team player and willing to help any branch that he is near.  Well done, Mr. Dupont! 

 

Our second Van Operator of the Month for February is Derek Anderson. When Derek is assigned to any move he handles, he takes complete ownership and wows our customers!  Derek is a consummate team player and we are very fortunate to have him as part of the Suddath family!  Awesome job, Derek!

 

We are fortunate to have these outstanding leaders on our team as well as all our Van Operators, who have a very challenging job to perform every day. Please be sure to take time to thank them as you have the opportunity.

Suddath Relocation Systems Wins Top Van Line Agency Award for 2016

 

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Information on the Move

 

Suddath Relocation Systems Wins Top Van Line Agency Award for 2016

 

We are so proud to announce that Suddath Relocation Systems has won the highly-coveted 2016 Moving & Storage Agent of the Year Service Excellence Award from the American Moving & Storage Association (AMSA). Suddath was selected for the award by a panel of experts from more than 2,400 eligible companies across the country.

 

The Agent of the Year Award reflects AMSA’s and the industry’s commitment to excellent customer service, and is presented to agents nominated by their affiliated van line based on customer surveys and van line experience. Nominations are judged primarily on customer service assessments and other industry awards and recognitions. Consideration is also given to factors such as leadership, innovation, community involvement, and activities that enhance the industry’s image.

 

“Congratulations to Suddath Relocation Systems for this recognition of their dedication to customer satisfaction, high quality moving services, and support for the local community,” said Scott Michael, AMSA president and CEO. “Suddath has demonstrated a strong commitment to maintaining top service levels and commitment to charitable causes in the communities they serve. We salute them for their success and accomplishments.”

 

A family company, born and bred in Jacksonville, Florida, Suddath has grown from one spirited entrepreneur with a cart and two mules to a global company that moves people, businesses and products across town or around the world. Suddath has more than 2,000 employees globally, over 30 locations and 2.5 million square feet of warehouse space throughout the United States, operations in Hong Kong, London, Shanghai, and strategic alliances serving more than 150 countries.

 

“Suddath is very honored to receive the AMSA Agent of the Year award,” said Mike Brannigan, president and CEO of Suddath. “We strive to reimagine the way the world moves for our customers each and every day, and I could not be more proud of the entire Suddath team for earning this very special designation.”

 

Each year AMSA recognizes the industry’s best performing and highest achieving individuals and companies. The 2016 industry awards will be presented during AMSA’s 98th Annual Education Conference & Expo in Palm Springs, Calif., on February 28. More information about the AMSA Awards at ProMover.org/awards.

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The American Moving & Storage Association, home of the ProMover certification program, is the national trade association representing the nation’s moving and storage companies, which provide household goods moving services, specialized transportation for sensitive freight such as computers and trade show exhibits, and warehouse storage services. The association has approximately 3,500 members, including domestic and international companies and industry suppliers, and supports programs and activities that promote consumer protection, professional development, safety, and operational efficiency. Find out more at ProMover.org and Moving.org.

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©2016 Suddath Van Lines, Inc., U.S. DOT No. 29609, Fla. IM No. 1411, United Van Lines, LLC U.S.DOT No. 77949, Suddath Global Logistics, LLC, U.S. DOT No. 2212216, NVOCC 2894NF, Sentry Household Shipping, Inc., FF 001124, NVOCC 7434N

Subscription Preferences

 

 

RELOCATION TIP FOR THE MONTH

This month, as we start to look ahead to peak season, there is no better time than now to develop good habits.  Good habits and following standard best practices will lead us into a successful peak season.  

Missing parts boxes are the biggest cause of emergency claims during peak season.  

    • It is extremely important that parts boxes be used on every shipment, and that they are the first item on every inventory.  This is a Suddath standard.  
    • It should be the last thing on the truck and the first thing off the truck that gets handed to the customer.  
    • Beds not being put together because of missing parts are high on the list of concerns. 

    • Emergency claims for beds because of missing parts can be costly. Emergency inspection appointments, typically occurring in the evening, after hours on a Friday, or on the weekend, can cost us between $200-$250 just for the inspection, and upwards of $300-$400 to put the beds back together.  This is assuming that we can get someone out there to do this, which usually amounts to putting the bed together with parts that likely cost $25-$50 from a hardware store.  If we are not able to get an appointment for the customer, we then have to put the customer in a hotel, which obviously, becomes very expensive.  
    • This can all be avoided with proper documentation, listing that parts box, containing all necessary parts, as the first item on the inventory.  This may seem very repetitive, and a basic tip, but until we eliminate emergency bed claims and the associated expense with them, it is necessary to keep talking about them and driving the point home.  We should not be leaving a customer’s home with a bed not put together.  
Thank you for your attention to this very important Suddath Standard.

SAFETY BULLETIN-Unigroup (Lithium Batteries)

Number

2016020032

Date:

02/26/2016

From:

UniGroup, Inc. - Loss Control

To:

Mayflower Operations/Safety, United Operations/Safety, Home Office Management, All United Canadian Members, All United Domestic Agents, All Mayflower Canadian Members, All Mayflower Domestic Agents

Subject:

Self Balancing Scooters (AKA Hoverboard) Guidance on Transporting

Information:

Agents have been inquiring about self-balancing scooters, popularly called Hoverboards, following several media reports of them bursting into flames.

To reduce the risk of van fires, agents are reminded to follow the UniGroup Quality Assurance Labor Training guidelines found in Packer Module #1-Non Allowables. Batteries from all electronic devices should be removed prior to loading. Removing the battery allows for transport of the scooter. The lithium-ion batteries from these scooters should not be transported in a household goods shipment. Safety is our number one priority and this preventative measure is a prudent step in protecting our customers' possessions, van operators, laborers and agent equipment as well as the motoring public.

This van line announcement concerns the lithium-ion batteries found in self-balancing scooters only and does not affect any other product.

The Consumer Product Safety Commission (CPSC) continues to investigate safety concerns surrounding this product but has yet to issue any new regulations. The CPSC has revealed there are cheap, low-quality brands on the market containing defective batteries bearing counterfeit Underwriter’s Laboratories (UL) labels.

Several different models of self-balancing scooters are being sold with Hoverboard being just one manufacturer’s brand name. They were a popular holiday gift spurred by the 30th anniversary release of the Back to the Future movies. The CPSC investigation has focused on the lithium-ion batteries that power the device. Earlier, this type of battery made headlines when some caught fire aboard commercial passenger planes and electric cars.

Compared to their size and light weight, lithium-ion batteries generate high energy due to the very reactive chemical substances from which they are made. The CPSC’s initial investigations focused on fires occurring in units with defective batteries and during charging. The CPSC also suspects units became damaged when the maximum weight allowance for riders was exceeded, causing the lithium-ion battery terminals to come in contact with its circuit board.

Suddath Code of Conduct

David Cox

President, Suddath Relocation Systems

 

To:         All Suddath Contractors

Re:         Suddath Code of Conduct

I wanted to share with you some of the things that Suddath is doing to make our company the best choice for the industry’s finest craftspeople to partner with.  One of the most important responsibilities of Suddath leadership is to ensure a positive work environment for everyone in our company—a work environment that extends to our contractors, our business partners and our customers. We expect Suddath® to be a great place to work—a place where honesty and integrity come first.

To help accomplish this, we have worked diligently to develop a comprehensive compliance program and code of conduct to outline how we all play a role in the success of our company. We have branded our compliance program What We Do MattersSM.

You may be wondering what a compliance program is—it is the laws that govern our business and a guideline of how we live out our values through ethical behavior. The code of conduct supplements the compliance program and gives general guidelines of what our company thinks good behavior looks like and includes some frequently asked questions.

We are excited to rollout this essential program and welcome you to review the code of conduct pdf file which has been uploaded to the driver portal.  Our goal is to create a positive work environment—one that encourages open communication, ethical behavior, quality and safety. We truly are stronger together—working as a team.